Overview
Eflina (“we”, “our”, “us”) operates https://eflina.in/. By placing an order through this website, you agree to the terms outlined below. This policy is designed to ensure clarity, transparency, and compliance with applicable e-commerce and Google Merchant Center requirements.
Return Window
Customers may request a return within 30 calendar days of delivery for eligible products.
Eligible Returns
We accept eligible returns for unused, unwashed, unaltered, non-customized products returned in the same condition as received, including change-of-mind requests for prepaid orders only. Change-of-mind returns are not accepted for COD or partial COD orders. Exchanges are accepted for eligible returned products subject to availability and prior approval; the 30-day request window and return instructions below also apply. For a prepaid change-of-mind return, the customer may use the approved store credit toward another product. Change-of-mind returns receive Eflina store credit for the same customer’s future purchases, not a cash refund. Eflina pays return shipping for all approved eligible returns, including change-of-mind returns. Dyeable sarees, all Tussar (Tassar) silk sarees, all Banarasi sarees and customized products are excluded from change-of-mind returns and exchanges. No restocking fee applies. Approved damaged, defective or wrong-item returns receive a refund to the original payment method. For these product issues:
Item received is damaged or defective
Incorrect item delivered
Color significantly different from the product description (minor color variations due to lighting or photography are not eligible)
For damaged or incorrect items, a clear, continuous opening video is required to support the claim. Please record the sealed parcel being opened and show the product and issue clearly. This evidence requirement does not restrict remedies required by applicable consumer law.
Non-Returnable Items
The following items are excluded from voluntary change-of-mind returns. These exclusions do not restrict applicable rights for products supplied damaged, defective or incorrectly:
Customized or tailor-made products, including fall & edging services (excluded from change-of-mind returns)
Dyeable sarees, all Tussar (Tassar) silk sarees and all Banarasi sarees (excluded from change-of-mind returns and exchanges)
Items damaged due to customer handling
Used, altered, or washed products
Final sale items (unless defective)
How to Request a Return
To initiate a return, customers must contact our support team within the return window by:
WhatsApp: +91 9052111564
Please include:
Order number
Reason for return
Clear photos or video evidence (where applicable)
Return requests must be made within 30 calendar days of delivery. After approval, Eflina will provide a prepaid return label by email or WhatsApp, or arrange a free reverse pickup where available. Please dispatch the return within 7 calendar days of receiving the return instructions and retain the courier receipt or tracking number. Returns sent without prior approval may not be accepted. Statutory rights for damaged, defective or incorrectly supplied products remain unaffected, including for dyeable or customized products.
Return Condition
Returned items must:
Be unused and unaltered
Be in the same condition as received, with original tags intact; damage or defects reported on arrival are assessed as part of the claim
Include original packaging (if available)
Have saree folding intact
Return Shipping
All approved eligible returns are free for the customer. Eflina covers return postage for approved change-of-mind, damaged, defective and incorrect-item returns. No restocking fee applies.
Reverse pickup is available for selected pin codes.
Where reverse pickup is unavailable, Eflina will provide a prepaid return label and return instructions by email or WhatsApp. Customers must not pay return postage for an approved eligible return.
Refunds
Refunds are processed after the returned item is received and inspected by our quality assurance team.
For approved damaged, defective or wrong-item returns, refunds are issued to the original payment method used during checkout.
Refund processing time: 2–3 business days from approval.
- The COD advance is non-refundable for change-of-mind cancellations or refusal of delivery; this does not restrict refunds required for approved damaged, defective or wrong-item claims.
Change-of-mind store credit is based on the accepted returned product amount after discounts and is issued after receipt and inspection, within 2–3 business days of approval. It is recorded for the same customer’s future Eflina purchases. Applicable consumer rights, including required refunds and charges for defective or wrong-item claims, are not restricted by this policy.
International Orders
We currently do not accept returns for orders shipped outside India.
Need Help?
For any questions regarding returns or refunds, please contact us at:
eflinacollections04@gmail.com