Eflina.in (“we” and “us”) is the operator of (https://eflina.in/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Free Shipping
Free shipping all over india.
3. Returns
Once approved returns are received and inspected, the applicable refund or store credit will be processed. We will notify you by email.
For approved damaged, defective or wrong-item returns, Eflina refunds the eligible amount to the original payment method. Change-of-mind returns are accepted for prepaid orders only and receive store credit for the same customer’s future purchases. Return or exchange requests for eligible products must be raised within 30 calendar days of delivery. Please dispatch approved returns within 7 calendar days of receiving the return instructions. Eflina covers return shipping for all approved eligible returns and provides a prepaid return label or arranges a free reverse pickup where available. Dyeable sarees, all Tussar (Tassar) silk sarees, all Banarasi sarees and customized products are excluded from change-of-mind returns and exchanges. Full details are in our Refund and Returns Policy.
4. Delivery Terms
4.1 Transit Time Domestically
Estimated delivery from order confirmation, including dispatch: regular prepaid orders usually arrive within 7 calendar days. COD orders and dyeable sarees take approximately 9–12 calendar days. For prepaid orders, confirmation follows successful payment. For Cash on Delivery (COD) orders, no advance payment is required; customers pay the full order amount on delivery. Delivery estimates depend on product preparation, destination and courier serviceability. Any known additional preparation time will be disclosed before the order is confirmed.
4.3 Dispatch Time
Orders are usually dispatched within 1 to 2 business days after successful payment for prepaid orders or order confirmation for COD orders.
Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. (you must contact through mail)
4.5 P.O. Box Shipping
Eflina.in will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We deliver only to serviceable addresses in India. For military addresses, please contact us before ordering to confirm courier serviceability.
4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
We currently deliver only within India. International shipping and import-duty arrangements do not apply.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at eflinacollections04@gmail.com